Customer Support
Keep your drug discovery moving
As a solution-focused, full-service provider, IonGate can provide technical service and support, troubleshooting, intensive on-site training, custom research (CRO) services and knowledge transfer.
Application Support
To keep your workflow moving, IonGate's highly qualified application scientists can provide support to ensure that your SURFE²R™ based transporter assays are developed as quickly and efficiently as possible.
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Improvement of methodologies in order to attain stable and reproducible results
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Optimization of substrate concentration, compensating ions and gradient formation
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Adaptation of the time-course of measurement
Service & Maintenance
IonGate’s highly trained service team, ensure optimal performance of your SURFE²R instrumentation.
- Maintenance procedures ensure that your system’s performance remains optimized
- Fast service and troubleshooting avoid costly down time
- Committed service engineers provided are highly skilled and dedicated to instrument care
